Frequently Asked Questions

Below is a list of frequently asked questions about common services and features on
Account Management

Payments & Billing

Phone & Messaging Services
Inmate Support Services

How-To Instructions

Family and friends of inmates who create a ConnectNetwork account can use this website to communicate with and support their incarcerated loved ones. The “how to” instructions below will walk you through a few key features of the site.

Set Up a ConnectNetwork Account

Forgot Your Username?

Forgot Your Password?

Add an Inmate to Your Account

Deposit Funds to an Inmate’s Trust Fund

Buying Message Credits and Sending a Message