Ways to Pay
No matter how you choose to pay, your transactions are safe, reliable, secure, and convenient with ConnectNetwork. We enable transactions online via this website, as well as via our mobile apps, through our automated phone system, via self-service kiosks, at retail locations, and via mail.
Deposits made through automated channels (online, mobile apps, phone, and kiosks) for AdvancePay, PinDebit and DebitLink accounts are available immediately for use, whereas automated deposits for Trust Fund accounts are transmitted to the facility within one business day. All deposits that are mailed or made at retail locations are generally processed the next business day after they are received. Availability of funds is subject to facility policies.
Note: Details on how to make Community Corrections payments (parole, electronic supervision, etc.) can be found here.
Where Can You Pay?
Paying online is the quickest and easiest way to make deposits and payments. The ConnectNetwork website and mobile apps accept major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.
To get started on this site, simply use the buttons above to sign in or create a ConnectNetwork account. Once you’ve signed into your account, select the inmate or service for which you’d like to make a payment/deposit, and provide details such as amount and credit card information to complete your transaction.
Paying by phone is simple and convenient. Our automated voice messaging system will provide you with step-by-step instructions to complete your transaction. We accept major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.
When you call, be prepared to provide the appropriate account number, facility, inmate, and payment information. To make a Trust Fund and/or PIN Debit deposit, you may be required to provide the facility’s “Site ID” (which, if needed, can be located on the facility’s page).
To make a payment or deposit deposit via phone, contact us.
Conveniently located in facility visitation areas, government offices, probation offices, or courthouses, our kiosks allow immediate payment and deposits. Visit a location that carries a kiosk and insert your cash, credit, or debit card. We accept major credit cards (Visa and MasterCard) and accept and post transactions 24 hours a day, 7 days a week, 365 days a year. Paying at a kiosk is as easy as following the steps similar to an ATM.
If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below.
To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number.
For GTL, DSI, and PCS accounts, mail to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722
For other VAC accounts, mail to:
VAC Dept 2430
P.O. Box 2430
Dallas, TX 75312-2430
Inmate Phone Account (PIN Debit)
(Available for Tennessee DOC and Washington DOC facilities only)
To make a PIN Debit deposit by mail, write out a check or money order and be sure to include the inmate name/ID and facility name.
For Washington DOC accounts, mail to:
VAC Dept 2430
P.O. Box 122430
Dallas, TX 75312-2430
For Tennessee DOC accounts, mail to:
GTL Tennessee DOC Debit Lockbox
P.O. Box 911705
Denver, CO 80291-1705
Michigan DOC: To make a Trust Fund deposit for the Michigan DOC by mail, follow the instructions on this form (english) or this form (espanol). Note that only Money Orders – not personal checks or cashiers checks – are accepted for Trust Fund deposits at this facility.
West Virginia DOC: To make a Trust Fund deposit for the West Virginia DOC by mail, follow the instructions on this form. Please note that if the offender is located at McDowell County Corrections, WV (Stevens Correctional or Welch Correctional), use the form below for McDowell.
Western Union retail locations are conveniently located across the country and can be used to make select ConnectNetwork payment and deposits. With Western Union’s Quick Collect blue form, you simply provide the store clerk with your account number, pay with cash, and walk out with your receipt. Payments are accepted and posted 24 hours a day, 7 days a week, 365 days a year.