Ways to Pay

No matter how you choose to pay, your payments and deposits are safe, reliable, secure, and convenient with ConnectNetwork. We enable transactions online (via this website and our mobile apps), through our automated phone system, via self-service kiosks, at retail locations, and via mail.

Payments and deposits placed online and via phone are available immediately for use, while those that are mailed are processed in approximately 24 hours from when they’re received.

Note: Details on how to make Community Corrections payments (parole, electronic supervision, etc.) can be found here.

Where Can You Pay?

Online Phone Kiosk Mail Retail


Online

Paying online is the quickest and easiest way to make deposits and payments. The ConnectNetwork website and mobile apps accept all major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.

To get started on this site, simply use the buttons above to sign in or create a ConnectNetwork account. Once you’ve signed into your account, select the inmate or service for which you’d like to make a payment/deposit, and provide details such as amount and credit card information to complete your transaction.

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Phone

Paying by phone is simple and convenient. Our automated voice messaging system will provide you with step-by-step instructions to complete your transaction. We accept all major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.

When you call, be prepared to provide the appropriate account number, facility, inmate, and payment information. To make a Trust Fund and/or PIN Debit deposit, you may be required to provide the facility’s “Site ID” (which, if needed, can be located on the facility’s page).

To make a payment or deposit deposit via phone, contact us.

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Kiosk

Conveniently located in facility visitation areas, government offices, probation offices, or courthouses, our kiosks allow immediate payment and deposits. Visit a location that carries a kiosk and insert your cash, credit, or debit card. We accept all major credit cards (Visa and MasterCard) and accept and post transactions 24 hours a day, 7 days a week, 365 days a year. Paying at a kiosk is as easy as following the steps similar to an ATM.

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Mail

If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below.

AdvancePay
To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number.

For GTL, DSI, and PCS accounts, mail to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

For New York DOC accounts, mail to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

For other VAC accounts, mail to:
VAC Dept 2430
P.O. Box 2430
Dallas, TX 75312-2430


Inmate Phone Account (PIN Debit)
(Available for Tennessee DOC and Washington DOC facilities only)

To make a PIN Debit deposit by mail, write out a check or money order and be sure to include the inmate name/ID and facility name.

For Washington DOC accounts, mail to:
VAC Dept 2430
P.O. Box 122430
Dallas, TX 75312-2430

For Tennessee DOC accounts, mail to:
GTL Tennessee DOC Debit Lockbox
P.O. Box 911705
Denver, CO 80291-1705


Trust Fund

Delaware Department of Correction (select facilities): To make a Trust Fund deposit for the Delaware DOC by mail, follow the instructions on this form (english) or this form (espanol).

Michigan DOC: To make a Trust Fund deposit for the Michigan DOC by mail, follow the instructions on this form (english) or this form (espanol). Note that only Money Orders – not personal checks or cashiers checks – are accepted for Trust Fund deposits at this facility.

West Virginia DOC: To make a Trust Fund deposit for the West Virginia DOC by mail, follow the instructions on this form.

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Retail

Western Union retail locations are conveniently located across the country and can be used to make select ConnectNetwork payment and deposits. With Western Union’s Quick Collect blue form, you simply provide the store clerk with your account number, pay with cash, and walk out with your receipt. Payments are accepted and posted 24 hours a day, 7 days a week, 365 days a year.

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