Payment Options

No matter how you choose to pay, your payments and deposits are safe, reliable, secure, and convenient.

We accept deposits into an inmate’s account or for other services such as AdvancePay® (Prepaid Collect) through our website, self-service kiosk, phone system, and via mail.

Details for Community Corrections payments can be found here.

Payments and deposits placed online and via phone are available immediately for use while those that are mailed are processed in approximately 24 hours from when they’re received.

Where Can You Pay?

Online Phone Kiosk Mail Retail


Online

Paying online is the quickest and easiest way to make deposits and payments. Once you’ve signed in to your ConnectNetwork account, you can choose which service you’re paying for and provide the inmate and/or facility name, amount, and payment information.

Online benefits include:
  • Accepts major credit and debit cards (Visa and MasterCard).
  • Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year.
  • Payment is available from any computer or mobile device with your login information and a connection to the Internet.
  • 99.9% uptime reliability and availability.
  • Convenient text alerts when you have a low balance.
  • Email and phone support are available.

To make an online payment or deposit, create or login to your ConnectNetwork account.

BACK TO TOP


Phone

Paying by phone is simple and convenient. Just dial the following phone numbers and follow the step-by-step instructions provided by our automated voice messaging system. Your transaction will be complete immediately. Be prepared to provide the appropriate account number, facility, inmate, and payment information.

Phone benefits include:
  • Accepts major credit and debit cards (Visa and MasterCard).
  • Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year.
  • Convenient text alerts when you have a low balance.
  • Transaction options are available from any phone.
  • 99.9% uptime reliability and availability.
  • Email and phone support are available.

To make a phone payment or deposit, contact us.

BACK TO TOP


Kiosk

Conveniently located in facility visitation areas, government offices, probation offices, or courthouses, our kiosks allow immediate payment and deposits. Visit a location that carries a kiosk and insert your cash, credit, or debit card. Paying at a kiosk is as easy as following the steps similar to an ATM.

Kiosk benefits include:
  • Accepts U.S. cash bills
  • Accepts major credit and debit cards (Visa and MasterCard).
  • Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year.
  • 99.9% uptime reliability and availability.
  • Email and phone support are available.

BACK TO TOP


Mail

If you prefer to make payments and deposits via mail, GTL accepts checks and money orders via US Postal Service mail for services listed below (at select facilities).

Mail benefits include:
  • Accepts checks and money orders.
  • Payment is available from the convenience of home.
  • Email and phone support are available.
Payment and deposit information:

AdvancePay
To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number.

For GTL, DSI, and PCS accounts, mail to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

For New York DOC accounts, mail to:
VAC Dept 2548
P.O. Box 122548
Dallas, TX 75312-2548

For other VAC accounts, mail to:
VAC Dept 2430
P.O. Box 2430
Dallas, TX 75312-2430


Inmate Phone Account (PIN Debit)
(Available for Tennessee DOC, Washington DOC, and Dallas County facilities only)

To make a PIN Debit deposit by mail, write out a check or money order and be sure to include the inmate name/ID and facility name.

For Washington DOC and Dallas County accounts, mail to:
VAC Dept 2430
P.O. Box 122430
Dallas, TX 75312-2430

For Tennessee DOC accounts, mail to:
GTL Tennessee DOC Debit Lockbox
P.O. Box 911705
Denver, CO 80291-1705


Trust Fund
(Available for West Virginia DOC and Michigan DOC only)
West Virginia DOC: To make a Trust Fund deposit for the West Virginia DOC by mail, follow the instructions on this form.

Michigan DOC: To make a Trust Fund deposit for the Michigan DOC by mail, follow the instructions on this form (english) or this form (espanol)

BACK TO TOP


Retail

Western Union retail locations are conveniently located across the country. With Western Union’s Quick Collect blue form, you simply provide the store clerk with your account number, pay with cash, and walk out with your receipt.

Retail benefits include:
  • Accepts all U.S. cash bill denominations.
  • There’s no need to go to a government agency or facility to make a payment.
  • Convenient locations throughout the country.
  • Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year.

BACK TO TOP