Important Notices – learn more here

NOTICE: A system upgrade for Trust Fund Automated phone system is scheduled to take place on Tuesday, May 28th, 2024, between 11:00 p.m. to 1:00 a.m. CST. During this maintenance period, we encourage you to utilize our self-service options (online web portal) as there may be longer than usual wait times to reach a live customer service agent. Thank you in advance for your patience.

 

Effective Dec 28, 2022: Please be advised, once created, yourAdvancePay account will become inactive and is subject to forfeiture after 180 consecutive days of inactivity or non-use unless such time is shorter or longer based on governing law or contract. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. A refund can be obtained by calling customer service at877-650-4249. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires


Friends and Family of incarcerated people at the Minnesota Department of Corrections
Starting on July 1, 2023, all calls from incarcerated individuals at Minnesota Department of Corrections will be at no cost to you or the incarcerated individual calling you.  Minnesota Department of Corrections will not process any deposits made for pre-paid calls beginning June 30, 2023 @10:00pm CST.  Accordingly, please consider your planned phone calls through June 30th before adding money to your phone account.  Click here for more information about Minnesota Department of Corrections no-cost calling.

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