Consumer Disclosures
Below you’ll find information on where to direct questions or register a consumer complaint. Select your state from the dropdown or simply scroll down.
Alabama - License Number: SC-MT 496
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Alaska - License Number: AKMT-013525
For Alaska Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
Arizona - License Number: MT-0922783
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Arkansas - License Number: 43364
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
California - License Number: 2460
TouchPay is licensed as a money transmitter by the California Department of Business Oversight.
Consumer Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number,
1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
Colorado - License Number: 500204
Consumer Notice:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are
required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a question about or problem with your transaction, the money you
sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob
Connecticut - License Number: 31337
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Delaware - License Number: 12056
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
District of Columbia - License Number: L00004810058
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Florida - License Number: FT230000120
Consumer Notice:
Florida customers may contact the Florida Office of Financial Regulation at 850-410-9805 or 850-487-9687, or write to 200 East Gaines Street Tallahassee, Florida 32399, for questions about compliance with the Florida Money
Transmitters Code.
Georgia - License Number: 35902
Consumer Notice:
TouchPay is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act. License #35902; NMLS ID: 967396
Hawaii - License Number: HIMT082
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Idaho - License Number: MTL-149
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Illinois - License Number: MT.0000234
Consumer Notice:
For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Division Toll Free (888) 298-8089.
Indiana
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Iowa - License Number: 2012-0124
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Kansas - License Number: MT.0000050
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Kentucky - License Number: SC83778
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Louisiana - License Number: NMLS 967396 / L#704580
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Maine - License Number: MD1487
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Maryland - License Number: NMLS 967396
Consumer Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding TouchPay money transmission services, NMLS ID 967396, at:
Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Telephone: 1-888-784-0136
Massachusetts
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Michigan - License Number: MT0018523
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Minnesota - License Number: MN-MT-52114 / NMLS 967396
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Mississippi - License Number: MT/000119
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Missouri - License Number: MO-19-6997
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Montana
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Nebraska - License Number: MT.0001029.0001-M
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Nevada - License Number: MT11018
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Hampshire - License Number: 18280-MT
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Jersey - License Number: L067640
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Mexico - License Number: 4783522
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New York - License Number: MT 103541
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
North Carolina - License Number: 155170
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
North Dakota - License Number: MT.2085
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Ohio - License Number: OHMT 083
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Oklahoma - License Number: OKDOB001
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Oregon - License Number: MTX-30127
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Pennsylvania - License Number: 44050
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Puerto Rico - License Number: TM-061
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Rhode Island
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
South Carolina - License Number: NMLS 967396
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
South Dakota - License Number: MT.2085
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Tennessee - License Number: 157
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Texas - License Number: 3068
Consumer Notice:
TouchPay is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against TouchPay should contact
TouchPay directly at 866-204-1603. After first contacting TouchPay, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: consumer.complaints@dob.texas.gov
Web Page: www.dob.texas.gov
Utah - License Number: 102
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Vermont - License Number: 100-060
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Virginia - License Number: MO-272
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Washington - License Number: 550-MT-75951
Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.
To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.
West Virginia - License Number: WVMT-967396
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Wisconsin - License Number: 141-SOC
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Wyoming - License Number: MT-7202
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Consumer Fraud Information
Protecting customers from fraud is a priority of TouchPay Holdings, LLC ("TouchPay"). TouchPay recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact TouchPay at 866-204-1603.