Consumer Disclosures

Below you’ll find information on where to direct questions or register a consumer complaint. Select your state from the dropdown or simply scroll down.

Alabama - License Number: SC-MT 496

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Alaska - License Number: AKMT-013525

For Alaska Residents Only:

If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Arizona - License Number: MT-0922783

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Arkansas - License Number: 43364

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

California - License Number: 2460

TouchPay is licensed as a money transmitter by the California Department of Business Oversight.

Consumer Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado - License Number: 500204

Consumer Notice:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a question about or problem with your transaction, the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob

Connecticut - License Number: 31337

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Delaware - License Number: 12056

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

District of Columbia - License Number: L00004810058

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Florida - License Number: FT230000120

Consumer Notice:
Florida customers may contact the Florida Office of Financial Regulation at 850-410-9805 or 850-487-9687, or write to 200 East Gaines Street Tallahassee, Florida 32399, for questions about compliance with the Florida Money Transmitters Code.

Georgia - License Number: 35902

Consumer Notice:
TouchPay is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act. License #35902; NMLS ID: 967396

Hawaii - License Number: HIMT082

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Idaho - License Number: MTL-149

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Illinois - License Number: MT.0000234

Consumer Notice:
For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Division Toll Free (888) 298-8089.

Indiana

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Iowa - License Number: 2012-0124

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Kansas - License Number: MT.0000050

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Kentucky - License Number: SC83778

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Louisiana - License Number: NMLS 967396 / L#704580

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Maine - License Number: MD1487

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Maryland - License Number: NMLS 967396

Consumer Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding TouchPay money transmission services, NMLS ID 967396, at:

Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Telephone: 1-888-784-0136

Massachusetts

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Michigan - License Number: MT0018523

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Minnesota - License Number: MN-MT-52114 / NMLS 967396

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Mississippi - License Number: MT/000119

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Missouri - License Number: MO-19-6997

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Montana

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Nebraska - License Number: MT.0001029.0001-M

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Nevada - License Number: MT11018

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Hampshire - License Number: 18280-MT

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Jersey - License Number: L067640

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Mexico - License Number: 4783522

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New York - License Number: MT 103541

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

North Carolina - License Number: 155170

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

North Dakota - License Number: MT.2085

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Ohio - License Number: OHMT 083

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Oklahoma - License Number: OKDOB001

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Oregon - License Number: MTX-30127

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Pennsylvania - License Number: 44050

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Puerto Rico - License Number: TM-061

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Rhode Island

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

South Carolina - License Number: NMLS 967396

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

South Dakota - License Number: MT.2085

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Tennessee - License Number: 157

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Texas - License Number: 3068

Consumer Notice:
TouchPay is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against TouchPay should contact TouchPay directly at 866-204-1603. After first contacting TouchPay, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:

In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: consumer.complaints@dob.texas.gov
Web Page: www.dob.texas.gov

Utah - License Number: 102

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Vermont - License Number: 100-060

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Virginia - License Number: MO-272

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Washington - License Number: 550-MT-75951

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

West Virginia - License Number: WVMT-967396

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Wisconsin - License Number: 141-SOC

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Wyoming - License Number: MT-7202

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Consumer Fraud Information

Protecting customers from fraud is a priority of TouchPay Holdings, LLC ("TouchPay"). TouchPay recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact TouchPay at 866-204-1603.