Consumer Disclosures

Below you’ll find information on where to direct questions or register a consumer complaint. Select your state from the dropdown or simply scroll down.

Alabama

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Arizona

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Arkansas

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

California

TouchPay is licensed as a money transmitter by the California Department of Business Oversight.

Consumer Notice: If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado

Consumer Notice: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the repayment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If you have a question about or problem with your transaction, the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob

Connecticut

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Delaware

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Florida

Consumer Notice: Florida customers may contact the Florida Department of Financial Services at (800) 342-2762 or write to 200 East Gaines Street, Tallahassee, Florida, 32399, for questions about compliance with the Florida Money Transmitters Code.

Georgia

Consumer Notice: TouchPay is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act.

Hawaii

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Idaho

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Illinois

Consumer Notice: For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Division Toll Free (888) 298-8089.

Indiana

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Iowa

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Kansas

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Kentucky

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Louisiana

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Maine

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Maryland

Consumer Notice: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding TouchPay money transmission services at: Commissioner of Financial Regulation Attention: Complaint Unit 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202 Telephone: 1-888-784-0136

Massachusetts

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Michigan

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Minnesota

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Mississippi

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Missouri

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Montana

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Nebraska

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Nevada

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Hampshire

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Jersey

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New Mexico

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

New York

Money Transmission Services - For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Inmate Telephone and Other Services - For answers to questions or to register a complaint, contact Global Tel*Link by calling Toll Free at 877-650-4249

Alternatively, you may contact the State of New York Department of Public Services, www.dps.ny.gov/complaints, or by calling the DPS HELPLINE toll free at 800-342-3377

North Carolina

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

North Dakota

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Ohio

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Oklahoma

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Oregon

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Pennsylvania

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Rhode Island

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

South Carolina

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

South Dakota

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Tennessee

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Texas

Consumer Notice: TouchPay is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against TouchPay should contact TouchPay directly at 866-204-1603. After first contacting TouchPay, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to: In Person or U.S. Mail: Texas Department of Banking 2601 North Lamar Blvd., Suite 300, Austin, TX 78705 Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313 Send Email to: consumer.complaints@dob.texas.gov Web Page: www.dob.texas.gov

Utah

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Vermont

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Virginia

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Washington

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

West Virginia

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Wisconsin

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Wyoming

For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.

Consumer Fraud Information

Protecting customers from fraud is a priority of TouchPay Holdings, LLC ("TouchPay"). TouchPay recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact TouchPay at 866-204-1603.