Below you’ll find information on where to direct questions or register a consumer complaint. Select your state from the dropdown or simply scroll down.
Alabama
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Arizona
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Arkansas
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
California
TouchPay is licensed as a money transmitter by the California Department of Business Oversight.
Consumer Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
Colorado
Consumer Notice:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the repayment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If you have a question about or problem with your transaction, the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob
Connecticut
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Delaware
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Florida
Consumer Notice:
Florida customers may contact the Florida Department of Financial Services at (800) 342-2762 or write to 200 East Gaines Street, Tallahassee, Florida, 32399, for questions about compliance with the Florida Money Transmitters Code.
Georgia
Consumer Notice:
TouchPay is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act.
Hawaii
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Idaho
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Illinois
Consumer Notice:
For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Division Toll Free (888) 298-8089.
Indiana
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Iowa
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Kansas
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Kentucky
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Louisiana
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Maine
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Maryland
Consumer Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding TouchPay money transmission services at:
Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Telephone: 1-888-784-0136
Massachusetts
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Michigan
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Minnesota
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Mississippi
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Missouri
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Montana
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Nebraska
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Nevada
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Hampshire
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Jersey
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New Mexico
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
New York
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
North Carolina
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
North Dakota
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Ohio
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Oklahoma
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Oregon
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Pennsylvania
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Rhode Island
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
South Carolina
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
South Dakota
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Tennessee
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Texas
Consumer Notice:
TouchPay is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against TouchPay should contact TouchPay directly at 866-204-1603. After first contacting TouchPay, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: consumer.complaints@dob.texas.gov
Web Page: www.dob.texas.gov
Utah
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Vermont
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Virginia
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Washington
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
West Virginia
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Wisconsin
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Wyoming
For answers to questions or to register a complaint, contact the Customer Service Department of TouchPay by calling toll free 866-204-1603.
Consumer Fraud Information
Protecting customers from fraud is a priority of TouchPay Holdings, LLC ("TouchPay"). TouchPay recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact TouchPay at 866-204-1603.
