Contact Us

ConnectNetwork is available 24/7 to assist with customer support.

Automated System:   (800) 483-8314

Customer Service:      (877) 650-4249

Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.

For additional facility-specific and service-specific assistance, choose from these options:

GTL Customers

GTL Customers

AdvancePay or Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  800-483-8314

Inmate Trust Accounts:

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com) 24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 877-650-4249
Customer Service Hours of Operation: 24 hours, 7 days a week
Or for less urgent matters, contact us via email

DSI Customers

DSI Customers

AdvancePay or Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  888-949-3303

Inmate Trust Accounts:

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com) 24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 888-949-3303  |  Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays

VAC Customers

VAC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  800-913-6097

Inmate PIN Debit Prepaid Phone Accounts:

Dallas County 24/7 Automated System: 866-669-9974  |  WA DOC 24/7 Automated System: 866-669-9975

Other Issues:

Customer Service: 800-786-8521  |  Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)

CA DOC Customers

CA DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 866-607-6006

Michigan DOC Customers

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 855-466-2832

New York DOCCS Customers

New York DOCCS Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 800-777-2522

Ohio DRC Customers

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 800-483-8314

Direct Remit Billing (DRB) Accounts:

Customer Service: 800-231-0193

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated System: 888-265-1238

Inmate Trust Accounts:

24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 877-650-4249  |  odrccustomerhelp@gtl.net

Tennessee DOC Customers

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated System: 866-571-7441  |  Customer Service: 800-338-3519

Other Issues:

Customer Service: 877-650-4249

Washington DOC Customers

Washington DOC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  800-483-8314

Customer Service: 877-650-4249  |  Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated System: 866-669-9975

Customer Service: 800-786-8521  |   Email: customerservice@vaci.com

Money Order Information:

Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.

Inmate Pin Debit:
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430

Advance Pay Accounts:
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722