Contact Us

We’re available toll-free, 24/7 to assist with payments and customer support.

Customer Service:   (877) 650-4249
AdvancePay Automated Payment System:   (800) 483-8314
Trust Fund Automated Payment System:   (888) 988-4768
PIN Debit Automated Payment System:   (855) 706-2445

Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.

DSI Customers

DSI Customers

AdvancePay or Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  888-949-3303

Inmate Trust Accounts:

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com)
24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 888-949-3303  |  Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays

VAC Customers

VAC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated System & Customer Support:  800-913-6097

Inmate PIN Debit Prepaid Phone Accounts:

Washington DOC 24/7 Automated System: 866-669-9975

Other Issues:

Customer Service: 800-786-8521  |  Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)

Alameda County, CA Customers

Alameda County, CA Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 167)

California DOC Customers

California DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 866-607-6006

Colorado DOC Customers

Colorado DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 147)

Michigan DOC Customers

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 855-466-2832

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 117)

New York DOC Customers

New York DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-777-2522

Ohio DRC Customers

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Direct Remit Billing (DRB) Accounts:

Customer Service: 800-231-0193

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 888-265-1238
(Please reference Site ID 86)

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 86)

Other Issues:

Customer Service: 877-650-4249  |  odrccustomerhelp@gtl.net

Oklahoma DOC Customers

Oklahoma DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 177)

South Dakota DOC Customers

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 148)

Tennessee DOC Customers

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 866-571-7441
(Please reference Site ID 103)

Customer Service: 800-338-3519

Other Issues:

Customer Service: 877-650-4249

Washington DOC Customers

Washington DOC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated Payment System:  800-483-8314

Customer Service: 877-650-4249  |  Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 866-669-9975
(Please reference Site ID 150)

Customer Service: 800-786-8521  |   Email: customerservice@vaci.com

Money Order Information:

Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.

Inmate Pin Debit:
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430

Advance Pay Accounts:
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722

 

AdvancePay Opt-Out?

Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.

Contact Us via Email

Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form.