Set Up a ConnectNetwork Account
|Description||Click to enlarge|
|1. To create your account, type www.connectnetwork.com in the address bar of your web browser, or click here.|
|2. Once on that page, select the option to sign up for a new account (existing users may simply sign in using their username and password, then skip ahead to “Using ConnectNetwork.com” step 1).|
|4. On the Profile Information/Account & Security Information page, enter your information – it is very important that your first and last name match what is on your government-issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes. For example, if the name on your drivers license is “Patricia” but you go by the nickname “Pat,” please use “Patricia” in the first name field. Be sure to remember your User ID and password, as this information is not included in any of your confirmation materials and you will need it to sign in to the system every time you use it.|
It is very important to use a valid email address, as you will receive a confirmation email at that address upon the completion of account creation. You will not be able to use the account without a valid email address that you own. If you do not have an email account, please stop at this point and create one prior to proceeding. Here are several providers of free email accounts:
Once you have an email account, fill in all the fields on the account setup page and select “Continue.” If you did not fill out all the information, or any of the information does not meet any of the mandatory requirements (character length, inclusion of numbers, etc.), that item will be highlighted in red and you will need to correct it before continuing. Once the system accepts your entry, you will be taken to the Facility Selection page.
|5. On the Facility Selection page, a two-step process is required to locate your desired facility. The first step is to select the correct state where the facility is located. Once the state is selected, the second selection list will contain a list of all facilities serviced by ConnectNetwork. Please select the desired facility from this list. Once you have verified that you have selected the correct facility, you may select the “Continue” button to proceed.|
|6. It is very important that your first and last name match what is on your government-issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes.|
If any of your information is incorrect, please click “Back” and fix the information. Also, be sure that you remember your User ID and password, as this information is not included in any of your confirmation materials.
|7. You will now be taken to the confirmation page. It provides directions on the next steps to take. You will need to activate your account from the email you provided in step 4 in order to use your account.|
|8. Find your confirmation email – it will likely be in either your inbox or your spam/junk folder in your email. To find it, first go to your inbox to look for the email. If it is not there, go to your spam/junk folder and look for it there. The email subject line should be “ConnectNetwork Account Information” and it should be addressed from “email@example.com”|
|9. Inside the email, you will see a link to “Activate Account.” If you click this, you will be taken to ConnectNetwork. Once there, you can sign in to the site using the User ID and password you created during the account setup process. If the link does not work for you, copy the full URL provided and paste it into the address bar of your browser and activate your account that way.|
Once your account is activated, you can simply visit www.connectnetwork.com thereafter and use your sign-in information to access the site.