Password Recovery

You may use the following steps to access your GTL online account at www.connectnetwork.com

Description Click to Enlarge
1. Go to the “Sign In” section in ConnectNetwork.com
Enter your USERNAME.
Click “Forgot PASSWORD
(If you have already followed the username recovery process, please check your email address on file to retrieve your username. Please check your junk and/or spam folder.)
Click Forgot password
2. You may be asked to RE-Enter your USERNAME.
ClickNEXT
Enter email address and click Next
3. Answer the security question established during the online account set-up process.
ClickSubmit“.
(Please note: The example security question in the screenshot may not apply to your account.)
Answer the security question and click Submit
4. Check your email account to recover the temporary password that was emailed to the email address on file. The temporary password will be valid for only 24 hours.
ClickSIGN IN” to return to the Sign In page.
Check your email
5. Enter the recovered “Username” and “Temporary Password” that was emailed to the email address on file.
ClickSIGN IN
Check your email
6. You will immediately be prompted to change the temporary password.
Enter the temporary password that was emailed to the email address on file as the current password.
Enter the “New Password” of your choice (twice to confirm).
ClickSAVE
Check your email