Welcome to ConnectNetwork, your one-stop resource for connecting and communicating with your loved ones.
Life can be challenging when a friend or loved one is incarcerated — challenging for the individual on the inside and for you on the outside. But it’s easier when you face it together.
Available Services
Phone Calling
- Free Calling:
- Effective April 4, 2021, incarcerated individuals at ODRC have three (3) free calls of up to 15-minutes every week.
- Paid Calling Options:
- AdvancePay: ConnectNetwork’s prefunded collect option, AdvancePay®, allows a friend or family member to set up a calling account to his/her specific phone number. This account can be used to fund every call that is made and accepted by the number associated with the account. Prefunded accounts can be set up for all types of numbers, including cell phones.
- PIN Debit:
ConnectNetwork’s PIN Debit calling option allows a friend or family member to fund so their incarcerated individual can place outbound calls to anyone in their support network, with or without an AdvancePay account. This type of account allows the incarcerated individual to manage their own phone account and call more than one person in their support network, as opposed to AdvancePay, which only allows your loved one to call the number associated with the account.
Start connecting. Set up your account today!
Create Account
- AdvancePay: ConnectNetwork’s prefunded collect option, AdvancePay®, allows a friend or family member to set up a calling account to his/her specific phone number. This account can be used to fund every call that is made and accepted by the number associated with the account. Prefunded accounts can be set up for all types of numbers, including cell phones.
- International Calling:
- For international customers, please visit this page for additional information on setting up your account for international calling.
TrustA Trust Fund allows an incarcerated individual to better adjust to life at their facility, as well as stay connected to the outside world. The money in a Trust Fund is used just like cash, allowing your loved one to make a variety of purchases at their facility’s commissary, including items such as food and clothing (items will vary by facility location). You can easily send money online or with the ConnectNetwork mobile app for Android and iOS.
The Money Order provider for Ohio Department of Rehabilitation and Correction is TouchPay Holdings, LLC d/b/a GTL Financial Services (GTLFS)2. Family and friends can mail a money order by completing the deposit form that can be found at our Ways to Pay page.
Visitation SchedulingVisitation Scheduling allows families and friends to schedule a video visit ahead of time through our “Visit Me” visitation platform. Visitation Scheduling helps avoid missed conversations by ensuring both parties are available to connect. You can sign up for an account and conduct your scheduled video visits at: https://ohdoc.gtlvisitme.com/app.
Scheduling on your mobile device is also available through GTL’s VisMobile app for Android users. This app is not currently available for iOS.
TabletsTablets allow incarcerated individuals access to multimedia services such as music, movies, audiobooks, newsfeed, and religious library content. Additional content and services, as determined by ODRC, may also be available.
Family and friends can fund tablet services on their incarcerated individual’s PIN Debit account through ConnectNetwork.
Get Started
To get started, follow these 3 easy steps:
Create an Account
Create your ConnectNetwork account, then add your facility (“Ohio Department of Correction and Rehabilitation”) and incarcerated individual as a contact.
Create Account
For more information, check out the step-by-step guides on setting up a ConnectNetwork account and adding a new contact.
Make a Deposit
Deposit funds through your ConnectNetwork account for phone (AdvancePay / PIN Debit), tablet (PIN Debit), and payment (Trust) services.
Make DepositStay Connected
Now you're part of the ConnectNetwork community! Sign in to keep the meaningful connection with your loved one alive.
Sign InNeed Help?
For Customer Service Inquiries, please contact: 877-650-4249 | odrccustomerhelp@gtl.net.ViaPath places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. More information or to reach our customer service team visit our Contact Us page.
1 Global Tel*Link Corporation (GTL) has recently rebranded to ViaPath Technologies (ViaPath). For more information visit www.viapath.com.
2 Payment services are provided by TouchPay Holdings, L.L.C. doing business as (d/b/a) GTL Financial Services (GTLFS) a wholly owned subsidiary of Global Tel*Link Corporation doing business as (d/b/a) ViaPath Technologies. (NMLS #967396)
