Welcome to ConnectNetwork, your one-stop resource for connecting and communicating with your loved one.

Life can be challenging when a friend or loved one is incarcerated — challenging for the individual on the inside and for you on the outside. But it’s easier when you face it together.

As part of GTL, the corrections industry’s most trusted technology solutions provider, ConnectNetwork provides advanced communications services that make it easy to keep incarcerated loved ones connected with the people and resources they need.

At Florida Department of Corrections (FDC) facilities, we bring together incarcerated individuals with their family and friends through affordable phone calls.

AdvancePay is a prepaid phone account that you manage and fund to receive calls from an incarcerated individual. Using AdvancePay, the call recipient pays for the phone call. This is the fastest and most convenient way to connect with family members and friends.


Create an Account

Setting up your ConnectNetwork account is the first step to receiving phone calls.

To start, create your ConnectNetwork account online or with our free ConnectNetwork mobile apps for Android and iOS. When services become available, add “Florida Department of Corrections” as your facility, and add your preferred phone number to your AdvancePay account.

Create Account

For more information, check out the step-by-step guides on setting up a ConnectNetwork account and adding a new contact.


Make a Deposit

When you add funds to an AdvancePay account, you are providing your incarcerated loved one the opportunity to call you.

Funds can be added online or with the free ConnectNetwork mobile app.


Stay Connected

Now you’re part of the ConnectNetwork community! Sign in to keep the meaningful connection with your loved one alive.

We’re here to help you during this journey. Being a part of the CN community keeps both you and your loved one connected to helpful resources, latest updates products and features, and easy account management and customer service. We are in this together.

Sign In

Need more help?

Check out our online help section with how-to guides and frequently asked questions. Or feel free to contact us at any time for further assistance: 866-732-9098