No matter how you choose to pay, your transactions are safe, reliable, secure, and convenient with ConnectNetwork. We enable transactions online via this website, as well as via our mobile apps, through our automated phone system, via self-service kiosks, at retail locations, and via mail.
Deposits made through automated channels (online, mobile apps, phone, and kiosks) for AdvancePay, PinDebit and DebitLink accounts are available immediately for use, whereas automated deposits for Trust Fund accounts are transmitted to the facility within one business day. All deposits that are mailed or made at retail locations are generally processed the next business day after they are received. Availability of funds is subject to facility policies.
Note: Details on how to make Community Corrections payments (parole, electronic supervision, etc.) can be found here.
Note: Details on how to pay for international calling and messages can be found here.
Where Can You Pay?
Online Phone Kiosk Mail Retail
Online
Paying online is the quickest and easiest way to make deposits and payments. The ConnectNetwork website and mobile apps accept major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.
To get started on this site, simply use the buttons above to sign in or create a ConnectNetwork account. Once you’ve signed in to your account, select the inmate or service for which you’d like to make a payment/deposit, and provide details such as amount and credit card information to complete your transaction.
Phone
Paying by phone is simple and convenient. Our automated voice messaging system will provide you with step-by-step instructions to complete your transaction. We accept major credit cards (Visa and MasterCard) and enable transactions 24 hours a day, 7 days a week, 365 days a year.
When you call, be prepared to provide the appropriate account number, facility, inmate, and payment information. To make a Trust Fund and/or PIN Debit deposit, you may be required to provide the facility’s “Site ID” (which, if needed, can be located on the facility’s page).
To make a payment or deposit deposit via phone, contact us.
Kiosk
Conveniently located in facility visitation areas, government offices, probation offices, or courthouses, our kiosks allow immediate payment and deposits. Visit a location that carries a kiosk and insert your cash, credit, or debit card. We accept major credit cards (Visa and MasterCard) and accept and post transactions 24 hours a day, 7 days a week, 365 days a year. Paying at a kiosk is as easy as following the steps similar to an ATM.
If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below.
AdvancePay
To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number.
For GTL, DSI, and PCS accounts, mail to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722
For other VAC accounts, mail to:
VAC Dept 2430
P.O. Box 2430
Dallas, TX 75312-2430
Inmate Phone Account (PIN Debit)
(Available for Tennessee DOC and Washington DOC facilities only)
To make a PIN Debit deposit by mail, write out a check or money order and be sure to include the inmate name/ID and facility name.
For Washington DOC accounts, mail to:
VAC Dept 2430
P.O. Box 122430
Dallas, TX 75312-2430
For Tennessee DOC accounts, mail to:
GTL Tennessee DOC Debit Lockbox
P.O. Box 911705
Denver, CO 80291-1705
For South Dakota DOC accounts, mail to:
SD DOC Debit
PO Box 2827
Mobile, AL 36652
Money Order Forms
Trust Fund
Delaware Department of Correction (select facilities): To make a Trust Fund deposit for the Delaware DOC by mail, follow the instructions on this form (english) or this form (español).
Indiana Department of Corrections: To make a Trust Fund deposit by money order, please use this form (english) or this form (español).
Michigan DOC: To make a Trust Fund deposit for the Michigan DOC by mail, follow the instructions on this form (english) or this form (español). Note that only Money Orders – not personal checks or cashiers checks – are accepted for Trust Fund deposits at this facility.
Ohio Department of Correction and Rehabilitation: To make a Trust Fund deposit by money order, please use this form (english).
North Carolina Department of Corrections: To make a Trust Fund deposit by money order, please use this form (english) or this form (español). Payment Code for TRUST: NCDAC TRUST
South Carolina Department of Corrections: To make a Trust Fund deposit by money order, please use this form (english) or this form (español).
West Virginia Division of Corrections and Rehabilitation:
- To make a Trust Fund deposit for WV-DCR by mail, follow the instructions on this form.
- To pay a Parole Supervision Fee for WV-DCR by mail, follow the instructions on this form.
- To make an Electronic Monitoring Payment for WV-DCR by mail, follow the instructions on this form.
NOW AVAILABLE! Walk-In Retail – Pay in Cash at a Local Retail Store
Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.
For more information on how to make a cash deposit to a ConnectNetwork account at your local retail store, please visit our FAQ page.
You can also make select ConnectNetwork payments and deposits at Western Union. Their retail locations are located around the country. With Western Union’s Quick CollectTM blue form, you simply provide the store clerk with your account number, pay with cash, and walk out with your receipt.
Money transmission services are provided by or through CheckFreePay Corporation (NMLS ID# 908760), a licensed money transmitter, and/or its affiliates, CheckFreePay Corporation of California and CheckFreePay Corporation of New York, which is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services, each a wholly owned subsidiary of Fiserv, Inc.
