Welcome to ConnectNetwork, your one-stop resource for connecting and communicating with your loved ones.

Life can be challenging when a friend or loved one is incarcerated — challenging for the individual on the inside and for you on the outside. But it’s easier when you face it together.

For years, GTL and ConnectNetwork have provided telephone services to individuals incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. In 2021, call rates will be reduced, and kiosks and tablets will be added throughout the state to expand on-demand communication services including video calling and secure messaging. The technology will also provide individuals incarcerated at CDCR access to a range of media and rehabilitative resources.

These new services will be funded by offenders through their Trust Fund. To ensure your incarcerated loved one has funds for these new services, create a new ConnectNetwork account or sign into your current account today and deposit funds into your incarcerated loved one’s Trust Fund.

Send Money

Available Services

AdvancePay Phone Services

  • New Call Rates Effective March 19, 2021
  • In March, GTL will provide free calling to all incarcerated individuals at CDCR on March 10, 2021 and March 24, 2021.
  • Calls for youth in the Division of Juvenile Justice remain free of charge.
  • Calling Options:
    • Prefunded Collect: GTL’s Prefunded collect option, AdvancePay®, allows a friend or family member to set up a calling account to his/her specific phone number. This account can be used to fund every call that is made and accepted by the number associated with the account. Prefunded accounts can be set up for all types of numbers, including cell phones. Set up your AdvancePay account today.
      Create Account
    • Collect: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, VOIP provided service phones, or hospital numbers. Collect calls are dependent on your phone provider’s acceptance of collect calls.

    Note: If an account remains inactive for a period of one-hundred and eighty (180) days from first notification of inactivity, GTL will close the account.

COMING SOON 2021!

To get started, follow these 3 easy steps:

1

Create an Account

Setting up your ConnectNetwork account is the first step to receiving phone calls.

To start, create your ConnectNetwork account online or with our free mobile apps for Android and iOS. Then add "California Department of Corrections and Rehabilitation" as your facility and add your preferred phone number to your AdvancePay account.

For more information, check out the step-by-step guides on setting up a ConnectNetwork account and adding a new contact.

2

Make a Deposit

When you add funds to an AdvancePay account, you are providing your incarcerated loved one the opportunity to call you.

Funds can be added online or with the free ConnectNetwork mobile app.

3

Stay Connected

Now you're part of the ConnectNetwork community! Sign in to keep the meaningful connection with your loved one alive.

We're here to help you during this journey. Being a part of the ConnectNetwork community keeps both you and your loved one connected to helpful resources, latest updates products and features, and easy account management and customer service. We are in this together.

Sign In

Need help?
For Customer Service Inquiries, please contact 1-866-607-6006.

GTL places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Furthermore, GTL maintains an entire escalations team that is solely dedicated to issues that require, for example, additional research – ensuring that the escalation is handled as quickly as possible. More information on how to reach our customer service team can be found on our Contact Us page.

Frequently Asked Questions (FAQs)

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Do I need a ConnectNetwork account to send money to my loved one’s Trust Fund?

Yes, a ConnectNetwork account is needed to send money to an offender’s Trust Fund. This can be done online at www.ConnectNetwork.com or on the free ConnectNetwork app for Android and iOS.

How do I pay for ConnectNetwork services?

ConnectNetwork offers many Ways to Pay that are safe, reliable, secure, and convenient. The quickest is online or with their free mobile app for Android and iOS.

How do I receive calls from an incarcerated individual?

There are several ways to receive calls from incarcerated individuals, including AdvancePay and collect. Collect calls are billed to the called party every month through their phone carrier company.

If you receive a high number of collect calls, you may reach the billing limit allowed by your local phone company or GTL. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an incarcerated individual. In such instances, you can call GTL at 866.607.6006 to sign up for a prepaid calling account (AdvancePay) and begin receiving calls again. In addition, online account registration and deposits are available through ConnectNetwork.com.

You can sign up for a Prepaid calling account today if you experience any of the following:

  • You have a collect call restriction by your local phone provider
  • You have exceeded the collect call limit
  • You are unable to receive offender calls on your cell phone, office phone, hospital phone, or other commercial phone numbers
  • Your local telephone company does not bill for offer collect calls
  • Your phone number is blocked from receiving offender collect calls
  • You have a high collect call bill and want to manage your calling budget
Can I receive calls on my cell phone?

Yes, you can receive calls on your cell phone both with and without a prepaid calling account.

By creating a Prepaid AdvancePay account and adding funds to the account, you are giving your incarcerated loved one the opportunity to call you.

Even if you do not create an account, you can still receive calls through AdvancePay OneCall.

How do I set up my cell phone to receive phone calls?

For instructions on setting up your cell phone to receive phone calls from an incarcerated individual at CDCR, please visit our Help section.

What is AdvancePay OneCall?

AdvancePay OneCall is a pay-per-call option that allows called parties to accept a call without having to set up an AdvancePay prepaid calling account—they can pay for a single call using a major credit card or debit card.

How can I block calls from an incarcerated individual?

There are multiple ways to block calls from incarcerated individuals as needed. Any incoming call can be refused at any time by hanging up. The call will be disconnected and the offender will be informed their call was not accepted.

Any incoming call can be blocked permanently from a correctional facility by pressing “7” when prompted.

You can also call the GTL customer service department at 866-607-6006 and they will be able to help block future calls from a facility.

How can I remove a block from calls from an inmate?

You can remove a block on your telephone number by calling the GTL customer service department at 866-607-6006.

Please note there are other reasons why your phone number may be blocked from receiving collect calls from correctional facilities. These include:

  • Your local telephone company does not offer billing on collect calls
  • You have reached the maximum dollar amount limit allowed for collect calls
  • You are trying to receive collect calls on a cell phone or work phone with which GTL does not have a billing arrangement

You can sign up for the easy-to-use and convenient Prepaid calling program offered by GTL, by either Clicking Here to sign up online or calling 866-607-6006.

Are all phone calls monitored and recorded?

GTL, in conjunction with the CDCR, monitors and records connected phone calls in most instances.