AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates.

It’s simple. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.

You can even setup multiple AdvancePay accounts if you have inmates in separate facilities and wish to have calls directed to different phone numbers.

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Send a FREE notification through our website or mobile app to let your loved one know you’d like a phone call*.
Sign in to your account to check availability.
*If the inmate calls you back, applicable rates, taxes and fees apply.

After you sign up for the AdvancePay service and link a facility (or facilities) and inmates to your account, you can start adding money and receiving phone calls.

Deposits can be made securely via:

  • the website
  • mobile app
  • phone
  • facility kiosk
  • postal mail
  • at retail locations (where available)

As long as you have a balance for at least a one-minute call in your account, you can receive a call at any time.

To ensure you don’t miss any calls, our AdvancePay service can let you know via text message when your balance is low so you can add more money. You can also sign-up for auto-reload to automatically replenish your account whenever the balance gets low.


  • Only your phone number can be called with the funds in your account.
  • You control expenses and call acceptance.
  • Options are available to securely store your credit card number and automatically reload your account when your account balance is low.
  • Helpful alerts by text, email, or automated phone call can remind you to fund your account when your balance is low.
  • It’s easy and quick to make mobile deposits via the AdvancePay mobile app.

How it Works

Once you establish an account, which becomes active as soon as you fund it, you can receive calls from an inmate. You always have the option to accept or reject a call and the value of each completed call is immediately deducted from your account.

If an inmate is expected to be released shortly after intake (e.g., within 24 to 48 hours) or you do not have sufficient credit card funds for a minimum deposit, there is a variation of AdvancePay that allows you to pay for just one call.

Refunds are available if the inmate who calls you is released, or you no longer need an AdvancePay account.

What it Costs

Costs are determined by each correctional facility. The amount you choose to deposit into your account can vary depending on how much phone time you’ll want. AdvancePay rates and fees are published in your ConnectNetwork account.

Ways to Pay

While making a deposit online or over the phone at (800) 483-8314 is the easiest and fastest way to make a deposit, there are several different options available for AdvancePay.


Check service availability at a facility