Contact Us

We’re available toll-free, 24/7 to assist with payments and customer support.

Customer Service: (877) 650-4249
AdvancePay Automated Payment System: (800) 483-8314
Trust Fund Automated Payment System: (888) 988-4768
PIN Debit Automated Payment System: (855) 706-2445

Visitor Customer Service
Available 6AM – 4PM MST Monday – Friday, 7AM – 4PM MST Saturday – Sunday
Visitor Support: (855) 208-7349

Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.

AdvancePay Opt-Out?

Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.

Contact Us via Email

Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form.

When contacting us via email, do not send your credit or debit card information with your request. Only when this information is required to assist you with your inquiry, will one of our representatives ask you for your credit or debit card information.

NOTICE – Call Recording and Call Quality Disclaimer The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via radio frequencies as opposed to over wires or cables may vary based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. Accordingly, the quality and integrity of calls to cell phones and cordless phones cannot be guaranteed and dropped calls to cell phones will not be routinely refunded. Complaints concerning dropped calls and call quality from inmate facilities are investigated at the call origination point for the purpose of ascertaining whether an issue exists with the telephone equipment from which the call is placed.

Contact Us

We’re available toll-free, 24/7 to assist with payments and customer support.

DSI Customers

AdvancePay or Prepaid Phone Accounts:

Inmate Trust Accounts:

Other Issues:

VAC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

Inmate PIN Debit Prepaid Phone Accounts:

Other Issues:

Alameda County, CA Customers

AdvancePay Prepaid Phone Accounts:

Inmate PIN Debit Prepaid Phone Accounts:

California DOC Customers

AdvancePay Prepaid Phone Accounts:

Inmate Trust Accounts:

Florida DOC Customers

AdvancePay Prepaid Phone Accounts:

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts:

Inmate Trust Accounts:

NC Department Adult Corrections

TOLL FREE PHONE

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts:

Direct Remit Billing (DRB) Accounts:

Inmate PIN Debit Prepaid Phone Accounts:

Inmate Trust Accounts:

Other Issues:

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts:

Inmate PIN Debit Prepaid Phone Accounts:

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts:

Inmate PIN Debit Prepaid Phone Accounts:

AdvancePay Opt-Out?

Contact Us via Email